Festival’s over.
Your money isn’t.
Apply to refund the eligible paid balance on your BnB bracelet. One form — who you are, which bracelet, and where to send your refund — Visa Direct or IBAN. No bracelet, no refund. Keep your bracelet until your refund is completed.
Your balance, back to you.
Check your balance, enter your details if eligible, then choose your payout method. Staff review every application before paying manually.
Check your balance
Enter your bracelet ID to check your eligible paid balance. No bracelet, no refund — keep your bracelet until the refund is completed.
Enter your details
If your balance is eligible, continue with your first name, last name and email, and confirm you still have your bracelet.
Choose payout and submit
Choose Visa Direct or IBAN and submit your application. Staff review your request and process approved refunds manually.
Refund questions
Where do I find my bracelet ID?
The eight-character code is printed on the back of your cashless bracelet chip. Keep the bracelet until your refund has been completed.
Which balance is refundable?
We check the WildPay balance export for the 2026 park edition. Only unspent paid credits qualify, with a minimum of 500 ALL. Free credits and bracelets marked as excluded in the export are not refundable.
Visa Direct or IBAN — what’s the difference?
Visa Direct sends approved funds to an eligible Visa card saved securely through POK. IBAN sends them to your bank account. Choose one method and use a card or account in your own name.
Does my Visa card need to be issued by POK?
No. You can submit a Visa card issued by another bank. The card must be eligible to receive Visa Direct payouts; availability depends on its issuer and country. Saving the card does not confirm payout eligibility. Choose IBAN if your card cannot receive the transfer.
Does submitting the form send the refund?
No. It saves an application for the team to review. Staff verify ownership and the refundable balance, then process the payout manually. We contact you by email about the outcome.
When will the refund arrive?
Your request is reviewed before payment. Arrival depends on the selected payout method and your bank after staff complete the transfer. The team will confirm the payout details by email.
Can I submit twice or change my payout details?
Only one application is accepted per bracelet, even if you choose another method or email address. Contact the BEATSnBRUNCH team to correct an existing request rather than submitting again.
How are my payout details protected?
POK tokenizes your Visa card; we do not store the full card number or security code. The card reference or IBAN details are encrypted and accessible only to authorized staff. Access expires after one calendar month, with automatic cleanup removing the stored payout details.
Can I get a refund without my bracelet?
No bracelet, no refund. You must still have your physical cashless bracelet, even if you know its code. Keep it until your refund has been completed. A lost or discarded bracelet is not eligible for a refund.
My bracelet is not eligible. What can I do?
Check the eight-character code carefully. An unknown, excluded or below-minimum balance cannot be submitted through this form. Contact the team if you believe the recorded balance is wrong; do not use another person’s bracelet.